Training Programs and Resources

MADD Canada provides support materials to Chapters and Community Leaders, access to professional staff, training and education for victim support and impaired driving issues. Our training programs for volunteers and professionals provide specialized information and skills for specific and often sensitive work.

Victim Services Volunteer (VSV)

Victim Services Volunteers (VSV) offer support to victims/survivors of impaired driving. To be a VSV, there are two levels of training required. Level I is a free online course available to all MADD Canada members. Although it is not a requirement of membership, we recommend that all members complete the course to increase their sensitivity and knowledge of victims’/survivors’ issues. To learn more about taking the course, contact Ardene Vicioso at 1-800-665-6233, ext. 227 or If you are not a member of a Chapter or there is no Chapter in your area, but you are interested in supporting victims/survivors in your community, call the Victim Services Manager for your region:

  • Gillian Phillips, Western Region (MB, SK, AB, BC, YT, NWT) at 1-866-461-4077 or via email at
  • Steve Sullivan, Ontario Region at 1-866-876-5224 or via email at
  • Marie Claude Morin, Quebec Region at 1-877-392-6233 or via email at
  • Gloria Appleby, Atlantic Region (NS, NB, PE, NL) at 1-866-381-8310 or via email at

There is a 2nd level for training that is currently being revised. Please contact the Victim Services Manager for your region.  

Death Notification Training

Statistics show that the majority of deaths in Canada happen in health care institutions. As a result, it is usually the staff of those institutions who notify the next of kin of the deceased person. However, police officers, clergy, victim support workers and emergency support workers who are present at the scene of a crash, or who visit the residence of the next of kin will deliver about a third of the death notifications in our society. MADD Canada recognizes the importance of offering training to individuals who are required to provide a death notification to surviving family members. Other professionals and volunteers who deal with families in the aftermath of tragedy can also benefit from this training.

The goals of the Death Notification Training program are

  • To teach law enforcement, victim support workers, clergy and emergency services workers how to compassionately notify a loved one that their relative has died.
  • To ensure that victims of impaired driving crashes (and all newly bereaved persons) can begin their traumatic grief process with the best possible, most compassionate death notification.

Training is provided online, through the Canadian Police Knowledge Network, to register for online training, visit the Canadian Police Knowledge Network.

What Participants Are Saying

Participants who have completed the Death Notification Training have spoken very highly of the quality of the program and of the need for training in this area.

“Being a police officer for 14 years, I have never received any form of training in death notification. This training was needed.” – Ontario Provincial Police Officer “Excellent. This training should be continued on a permanent basis. It should be mandatory for all emergency professionals.” – EMS Worker